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“Economic and social implications of business-process automation strategies”, in Frontiers of e-Business Research 2005 (Proceedings of the e-Business Research Frontiers conference, eBRF 2005, Tampere, Finland), 2006, pp. 118–27.
“Sorting data to suit yourself”, letter to editor of the Harvard Business Review, July–August 2005, p. 18.
“The myth of diminishing firms”, Communications of the ACM, vol. 46, no. 11, Nov 2003, pp. 25–8.
Electronic Business, BCS, 2008 (an updated and revised edition of a book first published as e.biz: The Anatomy of Electronic Business, Butterworth-Heinemann, 2003).
last changed 12 May 2011